My wife and I have recently rented a house through Castles and have been very pleasantly surprised by how easy the whole process was. We are primarily dealing with Kelly who is knowledgeable, helpful and highly professional; she has responded quickly to emails and queries and provide the highest standard of customer service. We have also dealt with other staff at Castles, and found them to be equally friendly and professional. The application and vetting processes at Castles are straightforward and fuss-free, unlike some other agencies we have dealt with! We could not have wished for better service and strongly recommend Castles to anyone thinking of renting.