I had planned to buy a flat from this agents , from the very beginning this purchase was difficult. Firstly we had the 4 week delay in getting the id verification through and had to pay £82 (none of the other agents charge that !) From then on it seemed I was chasing the office all the time with nobody coming back to me. The amount of phone calls I made and emails , to the manager Jordon and natasha , most of which went unanswered, which I found highly unprofessional and unworkable. Prospect gave such a poor service in my opinion leaving me with no option other than to pull out of the purchase. I would not recommend these to anyone thinking of buying , renting or leasing , find your self a reliable agent .