I rented out my house through Prospect, formerly Castles, for 8 and a half years. I felt that they were not strong enough in making sure that they considered my position. They were good at communicating with me but seemed to become a mouthpiece for the tenants view. For instance, the fence and garden gate were damaged/ fell off, a couple of times. The tenants claimed that the wind was at fault! This was just accepted at face value. I just paid up every time. This was the main reason I evicted the tenants. They left damage, didn't have the house professionally cleaned, left rubbish and stole some items. I have made an official complaint to the agency that they could have tried harder to prevent this. It was the tenants responsibility ultimately, of course. I have not had my complaint acknowledged 2 weeks later.