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Fine & Country - Rugby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Very unprofessional agency especially one of the partners name of Sam Funnell. I had to chase this man as he never returned my email. I missed the opportunity for an viewing as he failed on his side. He never informed me that the property was sold. Even the office. I will never do any type of property business with this agency. Very unethical. Very lazy. Per Sam’s message below I replied to you after the email stating we can view the property another day and Sam never replied. Per the email from you: Hi Angela Sadly our sellers aren’t available for viewings on Wednesday, let me know whether you are available on other days? Kind regards Sam Sent from Outlook for iOS I replied back to you stating any other day is fine with us. I still have this email in my inbox. I had to chase Sam today as the agency was closed per Christmas holidays. Per the email above you never stated you are taking off any time for that week. That is a lie. You should have been professional enough to reply. You were not! You are not professional enough to answer my phone calls but you do reply to this review. I left a message for you today and nothing. This is lazy and very unprofessional. I will never do business with you or agency. Just scammers!

Reply from agent

Hi Angela thanks for taking the time to leave a review. As you know you cancelled your original viewing before Christmas and you wanted to view on another day that our sellers couldn’t accommodate. On this occasion our clients accepted a fantastic offer and their instructions were honoured in taking the house off the market. On the basis that I left you a message to confirm that, on a day that I was spending time with my family during the Christmas break, then I assumed that was acceptable. I apologise if you feel that was ‘lazy’ but I can assure you that our clients are delighted at the current outcome, should that change then we will be in touch, very best wishes, Sam Funnell, Branch Partner

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5 Regent Street, Rugby, CV21 2PE, UK, CV21

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