We were purchasing a house which Claire Heritage was marketing. At the open house it was a free for all, and she sat on her laptop, we waited until everyone left in order to speak about the house. Firstly, she kept us waiting for one week after offer was made although the Vendors confirmed they wanted to sell to us and not the other people she was trying to get to outbid us. From the start Claire did not manage this sale at all and it created a lot of issues along the way. Not to mention the fact that untoward things were going on; she recommended companies for Finance and SLDT only to find these companies were extortionate in costs compared to other companies. The upward chain had increased considerably and Claire did not mention this until we were due to exchange. Luckily, we found out some truths about the extortionate costs as mentioned above, then repairs which our survey had uncovered were going to cost a huge amount more than the quotes that were presented to us. The local school had a significant drop in rating by OFSTED which we suspect may have been known a couple of months prior by the Vendor and Claire, when we found out these irregularities we pulled out of the sale. Claire also ignored our communications to her numerous times. Not once did Claire try to solve the issues or speak with our Estate Agent to clarify things. We found her very unprofessional and we have since heard this from other people also. Based on this experience we would not buy a house marketed by Fine & Country