Good afternoon Ionut D. We regret to hear that you have had a negative experience with us. I have looked back on our communications which started on email on the evening of Friday 19th June whereby you requested a video of the property you were interested in. We responded to this email confirming we would send you a link to the property as soon as we had it but we were waiting on access to the property. The link to view the property online was emailed to you on the evening of 22nd June. Having expressed your interest in applying on 24th June, we replied to you within the hour to state there was no need to send any paperwork to us at that time as the property was very popular and we would be passing basic details to the landlord of all parties interested. Unfortunately, the landlord decided to ask another person to apply and we informed you of this within 24 hours of our last communication. The email also included a list of other properties we had available that maybe suitable to you as an alternative as we would have been happy to let to you. We have been communicating via email on a very regular basis about the property, responding daily/hourly, confirming the process and the current situation so I’m not clear as to how this could have been construed as unprofessional. I'm also not sure I understand your comments that we we're looking for "profits" as at no point have we requested money from you. We wish you good luck with your continued property search. Please do get in touch if you see any of our other properties that you’re interested in. Regards, Belvoir Rugby team