Hi Iulian Iulian, we regret to hear that you are displeased with your recent experience with us. We have communicated with each other previously for over 3 years without an issue so we are surprised with regards your review. As you are aware, photographs of the property at the end of the tenancy were supplied confirming/showing there was a small amount of cleaning still required, to which you agreed. The flat was always above a "cleaning store", this never changed and did not appear to be an issue for you hence the tenancy ran for 3 years. We were only informed of the low pressure in the shower when you vacated. Any issues raised by you during the tenancy were always addressed and fixed in a timely manner without any complaint. Regards, The Belvoir Rugby Team.