Mr Adam's deposit is registered with the Deposit Protection Service (DPS). He is disputing the findings of his checkout report and refuses to allow the DPS to arbitrate, hence the delay in resolution. We are proud of the way we look after our tenants and landlords alike and have a measured 97% customer service level. We are more than happy to resolve the issue through due legal process. John Redman, Director

We are aware of a communication problem with the landlord which was resolved to the tenants satisfaction and the tenants full deposit was returned once the issue was remedied. John Redman, Director

This is true we have been ignored after our tenancy finished, no feed back from exit check over, slow to even start process of returning £1900 deposit, still not received any feed back after 22 days of having completed check out. Disgraceful attitude, I have had to chase and chase and still no messages back. I had to start the process with the company used to hold the deposit but this takes a month before they pay it out. I would never rent through this agency. Very slow to get issues resolved in the flat to a point we had to with hold rent to get repairs carried out and start a process of complaints against the agency. We had enough and now purchased a property and would never go back to renting through this agency.