Hi Harry, I'm truly sorry to hear about your experience having viewings cancelled multiple times is understandably frustrating and not the level of service we aim to deliver. While we do everything we can to ensure confirmed appointments go ahead as planned, we are sometimes at the mercy of sellers’ changing availability, which can unfortunately lead to short-notice rearrangements. That said, I’d like to clarify that both Peter Neal and Jaspreet Bains are no longer with Preston Baker. Peter left over 8 months ago and Jaspreet has not been part of our team for some time either. This suggests the incident may have taken place much earlier in the year. If you’re open to it, I’d be happy to look into the specific details so we can learn from the experience and offer a more tailored response. Please feel free to contact us directly with the property address and date(s) of the viewings so we can investigate further. Kind regards, James Baker