UPDATED: HI Neil. Many thanks for your updated comments . I am delighted that we have been able to restore your faith in our service delivery after our initial mix up. Best wishes, Mark Christopher. Hi Neil. Thank you for your initial feedback and for your time this morning. As discussed, I would like to offer my sincere apologies for the error which occurred with your appointment on Saturday. This was due to a member of staff being unwell at short notice. As part of good customer service we should have notified you in advance and disappointingly this did not happen due to an administrative oversight. This falls well below our normal standards, although I am pleased that we have been able to confirm a new appointment at a time convenient for you. Best regards, Mark Christopher, Business Development Director