Hi Lydia, We are disappointed to read your review and we don't feel it quite reflects the reality of the situation or the service we provided. With regards to the communication comments. There were a couple of viewing cancellations during the time we marketed your property, and on each occasion, we attempted to notify you, including via text message. We’re very sorry if any message was not received. The main point of disagreement during the marketing of your property was how it could legally be advertised. The upper rooms did not have the required building regulations for use as bedrooms, which meant we were not legally permitted to market the property as a four bedroom home. We explained this clearly, as we must follow advertising standards to avoid misrepresentation for both our clients and ourselves. It’s important to note that we operate on a no sale, no fee basis. We invested significant time, effort, and marketing costs into your property without any charge to you. When you chose to withdraw, we could have enforced the contractual notice period, but we released you immediately as a gesture of goodwill. We understand you have now successfully moved, and we genuinely wish you all the very best for the future. We remain committed to offering honest, accurate, and compliant advice to all clients, even when that means delivering guidance that may not be what someone hoped to hear. Kind regards.