I would strongly recommend steering well clear of the Eastbourne branch of Northwood UK. Completely unlawfully, their staff instructed the disconnection of my flats water supply which was a shared supply with one of the properties that they let, leaving my tenant and his young family without any hot or cold running water. Despite this clearly being a shared supply, most likely since the flats were originally converted some 30 years ago, I was accused of stealing water from their property, even though my tenant pays water on a rateable value! In trying to resolve this in an amicable way, I found the member of staff that I dealt with to be rude, unneccessarily argumentative and aggressive, with a callous lack of empathy for the appalling situation that she had caused. Despite escalating this to Director level within the Eastbourne branch, they continue to bury their head in the sand and deny any wrongdoing leaving this situation unresolved and the family without their water supply. Given the awful behavious exhibited, I would not want these people managing any of my properties on my behalf, neither would I want to be a tenant having to deal with them in a regular basis. A terrible business and would get 0 stars if that was an option.