Would give 0 stars if it was an option. What a rude, unhelpful and unprofessional bunch! The worst estate agent we have had the misfortune of having to deal with. No one seems to know what's going on, whenever we called up with questions the person is never there who deals with it 'conveniently'. We seem to talk to someone different each time and just get strung along without getting any answers. I feel sorry for anyone who has to deal with Hilbery Chaplin and the property management department are the worst we have dealt with to date. Just terrible! Avoid this agent!!