My family and I had an extremely disappointing experience with this rental service. We signed a one-year tenancy agreement starting on November 1, 2024. However, on April 16, 2025, we were suddenly informed that we had two months to move out because the landlord wanted to sell the property. This was completely unexpected and caused us a lot of stress, especially since we have a small child. We managed to find a new place and moved out on June 1, 2025, right after the contract officially ended on May 31, 2025. We returned the keys on the morning of June 3 after completing the move. Despite this, they charged us £44 per day for the days between the end of the contract and the key return — totaling £133. This charge is extremely unfair considering the move-out process, especially with a child, cannot realistically be done in a single day. On top of that, they demanded an additional £696 for cleaning fees, even though I thoroughly cleaned the property before leaving. This amount is completely unreasonable and feels like an excuse to take advantage of tenants. I honestly feel scammed. There was no support or flexibility — only pressure to pay unjustified fees. Moving is already exhausting, but this experience added unnecessary stress and frustration. I strongly warn others to avoid this service. Don’t let yourself be taken advantage of like we were.