I would strongly advise others ti think twice before using hilbery chaplin letting agency, specifically the Romford branch. Mines and my partners experience has been consistently frustrating due to their poor customer service. Emails and phone calls often went unanswered for days, and when a responses do come in they are vague and unhelpful. Their handling of tenant vetting process was equally as frustrating. It was very disorganised and invasive, with requests for excessive documentation but little communication about what was actually required or why (every time they asked us for more documentation and information we happily obliged) rather than feeling supported. Due to their inconsistent and poor communication we actually ended up losing a property we were told we had, this left us almost homeless with a van full of our belongings as we had to move out of our old place with the promise of having the vetting process complete and keys in our hand ready to move in. This clearly was not the case, not to mention they were still holding our deposit, which meant we were clueless and stuck. What should have been a straightforward process was turned into a nightmare! If you value clear communication and professional handling of deposits and applications i highly suggest going elsewhere. If 0 stars was an option i would have chosen that!