We recently purchased a buy to let property through Charles Stratton, dealing with Terry Merrifield. Terry was an absolute pleasure to deal with. Very responsive and personable. It really comes across that he wants to help and he actually cares. Been so nice dealing with him, and subsequently with Nav on the lettings side, that we've decided to use them for letting the property when it's been refurbished.PositiveResponsiveness, Professionalism