My experience with Ryder & Dutton has been extremely distressing. After purchasing my property, I discovered that Japanese knotweed had previously been identified near the property. I have since incurred significant costs for surveys, valuations and a proposed treatment plan, and the issue has delayed my landscaping project and affected my enjoyment of my home. What I find most concerning is that Ryder & Dutton’s response to my complaint is that I was allegedly informed verbally before completion. I do not recall being properly informed of the extent of the issue and have seen no written evidence that this information was clearly disclosed to me before I committed to purchasing the property. There was already a Japanese knotweed report in existence, and the vendor was aware of the issue. In my view, this information should have been fully documented and provided so that I could make an informed decision before proceeding. I am now pursuing the matter through the appropriate complaints process. Buyers should ensure that any environmental issues, including Japanese knotweed, are fully disclosed and evidenced in writing before purchasing a property.