As a first-time renter in an unprecedented rental market with rapidly rising prices and a serious shortage of properties, I found the whole process incredibly frustrating and stressful. However, Emily at Chesterton's Richmond went the extra mile to offer guidance and advice and help find the right property for me and my son. She was level headed, empathetic but also professional in her approach and I felt she had our best interests at heart, rather than other agents who seemed firmly on the side of the landlords. I get that landlords are the ones who ultimately pay the bills, but that shouldn't mean that prospective tenants should be treated as second class citizens. Emily in particular - and the whole Chesterton's team - were a pleasure to work with, and I thoroughly recommend them. Thanks a million. J