Having read promising reviews across social media and had some personal recommendations, we were excited to experience Power Bespoke's "different" approach to estate agency: driven by data, experts in digital marketing, backed by a confident performance guarantee - promising to reduce their 2% fee proportionately if they didn't achieve their estimated sale value. Unfortunately, this was not our experience. After a flawed strategy meant we wasted four weeks of prime-time spring market at an aspirational price, we had no choice but to chase down a falling market and trust in the magical "offers over" tactic currently evangelised on Power Bespoke's marketing channels. Their formulaic marketing resulted in just one viable buyer whose initial offer of £20,000 under the "offers over" price was presented to us as a legitimate opening offer from which we should attempt to negotiate upwards. This was totally at odds with their assurances that buyers making offers lower than the baseline price would be told immediately that these would not even be considered. We were eventually given no choice but to agree to a price that was only a fraction above the "offers over" price, despite this being significantly lower than the more realistic value traditional agents had advised at the outset. Having bought and sold property before, we know that there are always challenges. The minor issue that was allowed to become a preoccupation in our sale could have been quickly and easily mitigated by a more experienced agent. Unfortunately, as we now realise, the agent assigned to us by Power Bespoke had very limited experience and wasn't able to anticipate and head-off difficulties before they arose, so this escalated into a painful and protracted saga with highly inappropriate behaviour from the buyer remaining unchallenged. After an initial defensive response, Perry did eventually step in to help but was having to retrospectively firefight to avoid losing the sale, rather than confidently managing the process for us. Taking transparency to the extreme, much of the communication was a literal copy/paste between buyer and seller over Whatsapp. Unfortunately this fostered quite a hostile negotiation environment, which our inexperienced agent was unable to manage in our best interest. We are well aware that all estate agents work for themselves, rather than the seller or the buyer, but most at least attempt to conceal this with some professional charm. We were left feeling that we managed to salvage a sale, despite our agent, rather than thanks to them. Power Bespoke declined to honour their performance promise discount and so received a fee of almost £10k from us. In return, their gift of a cardboard hamper filled with affiliate marketing items that might be appreciated by a student moving into their first accommodation away from home, was the final insult in a thoroughly disappointing experience. The Power Bespoke "difference" may well appeal to the inexperienced buyers and renters that seem to have written most of the positive reviews but we would certainly not be recommending them to anybody selling a property.