Horrendous service and totally unreliable, no respect for their customers. Updating due to the shocking response from the company. Accused my review of being vague, done for security reasons mostly, but also if I wrote out all my issues this would have given a worse impression than original comment does. I have been accused making false review, can 100% confirm I had direct experience with firm, met staff and went on viewings and my review is accurate of the experience I had. So although it’s not the review you want, I don’t see how you can ask for its removal. Scrolled through and can see every 1 star review received same attack, including 1 from 4 years ago. It seems a completely illogical form of communication and they are operating on assumption, which is never wise. Please note the comment from the company from April 3rd, is not the 1 I was left on April 1st. The tones are different. 1st April was far more sinister, tone from April 3rd is more polite but aim is the same.