Dear Joe Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. Your concerns are taken seriously, and we regret that our communication did not meet the standards you expected. I can see that we had regular communication with all parties and both solicitors throughout the conveyancing process, although I appreciate that this is a stressful time and that it seems more would have been appreciated from your side. We are extremely transparent with all our clients so I am concerned at your comments and why they were not raised sooner, so that we could address these concerns and provide you with the reassurance needed. While we're glad the sale was ultimately successful and in a timely manner, we understand that the journey matters just as much. Whilst feedback of this nature is extremely rare for us, we value all feedback—positive or negative—as it helps us grow and better serve our clients in the future. We wish you all the best in your new home. Sincerely, Eva Lacey Sales Director