My partner and I are both first time buyer trying to follow the legal process to purchase a 2 bed property in Redditch through Oulsnam Redditch branch. The viewing day was spot on, the lady who showed us around was on time and answered all the questions we had. My partner and I loved the property by the end of the tour, from this point things started to become bleak and still are to the present day several months into the process. After a delay in getting the mortgage approved our end due to myself being self employed and explaining the reasoning of why to Oulsnam Redditch, this information was NOT passed on to the vendors, fortunately to our surprise the vendors were happy to wait till we had the relevant paper work in place. We promptly got the mortgage approved and made a new offer to the vendors as the property market had decreased in value. My partner handled the negotiation phone calls back and forth, upsettingly Oulsnam Redditch made my partner feel pushed into a corner and very guilty to purchase the property. We were compelled into getting all the searches done before we even signed any paperwork of the property, nevertheless we paid fees to our solicitor and all the searches we property sent over to ourselves and Oulsnam Redditch within a few days. Since then ourselves and our solicitor have been left in the dark for weeks, very little and next to no form of effort and communication from any member of Oulsnam Redditch, despite sending several emails asking for a state of update. Countless phone calls have been made to the shop telephone number during their stated opening hours, we feel ghosted and left at the bottom of the pile by Oulsnam Redditch, as Oulsnam are clearly not in the slightest form of interest to get another 5 star sale under their name. From two upset and annoyed first time buyers. PS Reading the latest 5 star reviews on google about Oulsnam Redditch we have NOT seen any of the following “Oulsnams Redditch handled our house sale very professionally, and we could always speak to someone regarding it, they got back to us immediately.” “very good communications.” “Everyone I spoke to was so friendly and helpful, and always went above and beyond to help me out.”

Liars, cheats & con artists. Oulsnam, Redditch, misrepresented a terraced house in Cedar Rd as having gated access, or a right-of-way (ROW), to the rear garden. They confirmed this at the viewing in March 2026, & actually walked the ROW with myself on a 2nd viewing. I was led to believe the ROW was giving unlimited access to & from the public road. At the time Oulsnam knew this was lie. The reason, such an access is a valuable selling point. I now went ahead with the buying process. My lawyers told me no such ROW existed. I stopped the buying process, but those lies cost me £1289. I am now taking these liars to court to get my money back. I'm also including the seller in the action. The ROW is only for rare instances of maintenance by houses on either side, & a reciprocal ROW for the middle house. In other words you'd have no right to trespass on next doors for any other reason than maintenance.

Very unprofessional.

Me and my boyfriend bought our first house through Oulsnam Redditch. It was an awful and very frustrating experience. To be completely honest, the initial contact and Kirsty who did our viewing was excellent, punctual and very helpful. After we put in our offer for the property, sadly this all changed. From there on, there was little to no communication, and what communication we did have was unclear. Due to a hold-up in the process, we were pressured by Oulsnam to get a survey done on the house to "show our commitment" to the vendors. When our solicitor found this out, she went mad as this was a very sneaky move by Oulsnam. Both me and my boyfriend have both felt very misled in the whole process, and reasons why mortgages were delayed were not communicated, leaving us and the vendor in the dark! After we got our mortgage approved, we made a new offer to the vendors as the bank were not willing to lend us what Oulsnam had said the property was worth. Again, this was not handled professionally as I was made to feel extremely guilty. We eventually met in the middle after what I can describe as weeks of playing "chicken". In the months following, our solicitor had continually tried to contact Oulsnam, and received next to no effort or contact from them. I received a phone call in mid August out of the blue saying that exchange and completion could happen in the following few days. When relaying this to my solicitor, she said this would be impossible and was again annoyed that Oulsnam had not contacted her to liaise this. In what should be the most exciting time of your life in buying your first house, Oulsnam has made it completely miserable and stressful. Communication is key, and a bit of empathy and not backing people into corners would go a long way!

I made an offer on a house in Redditch. The agent didn't even bother to tell me that my offer was rejected or give me the chance to increase my offer... I only found out that my offer had been rejected because they accidently rang me to say my offer was accepted but phoned the wrong person.

We've been calling once a week for 4 weeks to see one property. They claim that their books have no room. They're always fully booked. We'll be avoiding their listed properties from now on, they obviously don't have enough staff.

Unhelpful and obstructive when it comes to viewing properties. Despite leaving multiple messages and talking to staff they don't call you back about properties you have enquired about. If they do offer you a viewing there is no flexibility in times. Either take the slot they offer or don't view it. If the property has lots of interest they take the attitude that they are going to get an offer and sell it so don't care if you are interested or not. When it comes to selling a property I would choose an agent based on how they treat you as a buyer. My experience with Oulsnams says they have lost my business.