Not as good as we had hoped

Service was great at the beginning, then Matt left.. then Grace.. swiftly followed by the personal service we were receiving. I understand it takes a while for new personnel to get to grips with all of the clients but not to know who we were or what the house details were at completion was I feel pretty lacking. My friend took the keys in for me the day before completion and the agent knew nothing about house or our name. We did not receive even a telephone call to say congratulations your property has completed. I felt it was all about the money not the service.. no personal touches.. Such a shame as always found them good in the past