Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate that buying a home can be a stressful process, particularly when there are time pressures and unexpected challenges along the way. Throughout the transaction, our team worked hard to keep all parties updated and to progress the sale as efficiently as possible. While we respect your perspective, we do feel that communication was managed in accordance with the instructions received from your conveyancer, and we endeavoured to respond to all enquiries promptly. We are pleased that Kirby was able to assist you positively during the process and appreciate your recognition of her efforts. We wish you all the very best in your new home and thank you again for your feedback.