Had a brilliant service with my previous sale. But stupidly we went with a different EA this time. After the sale fell through we had MP back round again. They valued it lower than currently listed even though it had previously sold for asking price with multiple offers. But we agreed to instruct them again after the 2 week notice ran out anyway. In those remaining 2 weeks with my original EA, we sold it again for full asking price. I emailed the valuer to inform him and said I would contact them again if anything fell through. I received no email back, nothing. Perhaps just an acknowledgement would have been nice! Unfortunately the house has fallen through again due to no fault of ours, the house or price. But, I won't instruct them this time. I massively value customer service and an email back would have literally taken 5 minutes. Small things like this are important to us.