I moved into a flat during the pandemic before I ever saw it in person and in a town I've never been to, and it's exactly as described. Obviously I was worried there would be hidden horrors like mould or a horrible smell, but Winkworth sent videos and emails with complete transparency. The photos weren't using a fisheye lens or whatever like so many letting agents do to make the place bigger.. They were honest, professional, and clear about what I had to do to secure the flat and what was needed. They handled moving me in and getting my keys but now I coordinate with a private landlord who is also great. I've been here two months and absolutely love it. I've moved 6 times in the UK and I've never written a positive review of an estate agent before! Winkworth really is better than the others.