Where to begin. Firstly most positive reviews are for people selling so you can imagine what a terrible experience is for someone looking to rent. It's a double-edged sword where they obviously prefer one side than the other. Good luck getting responses even when emailing the entire group of a department. Even then it's absurd how long they take to even consider caring about what you have to say. Usually if your email is longer than a few sentences it's just ignored apart from the parts that they care about (usually 90% of the email). To top it all off we had an incident with the state we found our flat in and they seem to just not care and responded with "Oh yeah it was indeed dirty, the professional cleaner said so". Amazed, just having a wonderful time on top of Covid. I only wish that this lack of interest and incompetence is because of their abilities and not on purpose. Just so I can sleep better at night and not think of how cruel people can be.