Revisiting this review as I was asked to change my honest review to suit them whilst they got there act together. Renting was not pleasant. The agent we had to deal with was forever changing. Promises failed. By the end of the tenancy Winkworth didn’t know what I had been told previously or have any idea in regards to the keys being handed over. Poor communication in the office maybe? Try and challenge them and you will be told you are rude. But if you complain enough the head of property management will take over and provide all the lip service you need, to get your review changed. I could of gone on for weeks fighting for the correct amount of deposit back (charged for things such a broken lamp that was this way when we moved in or being questioned about a broken shower that had leaks amongst other issues for the whole tenancy) left the property and I imagine it’s still leaking in the en-suite shower room. After this they increased the rent for the next tenants. I have since started to rent through a different local agency. Fairer price, a more personal service and contact with the landlord. I would avoid winkworth. Maybe there sales dept makes up for the customer service but renting, I wouldn’t go back. Photos of the water damaged ceiling and old sofa left for me to dispose of from previous tenant. £1250 per month I’d expect a lot better.NegativeQuality, Value