NEVER I repeat NEVER rent with that agency! The amount of times I was left without electricity, gas, etc. and no one seemed to really help were more than acceptable. I was once told by a "Property Manager" that I shouldn't complain about not having hot water but rather "make use of my kettle". I was left without heating for 3+ weeks because another "Property Manager" didn't call the contractors to come and look at the boiler. Those same contractors had accused me of lying that the boiler wasn't working. It took Winkworth 3 full weeks to finally come to theirs sense and call an actual boiler specialist. When he came he told me that my boiler needed to be fixed ASAP. It took them few calls from the Reading borough to take action for the matter. The way I was treated was absolutely unprofessional and unacceptable. Until the last day of my stay in my studio the main drain had been blocked and every time I used the washing machine it would flood the entire kitchen. Again as usual no one in the agency took the matter seriously enough to mark it as urgent and get it over with. It took them 4+ weeks of calls from me every day to finally come and fix it. Unlucky for me even after the second visit of their top tier contractors the drain was still clogged. These are just few of the horrible things that I have experienced while renting with that agency. I highly advice you do not rent with them. This is my personal experience of course but I highly doubt they will be helpful if you ever have problems and they manage the property themselves.NegativeProfessionalism