Dreadful and unprofessional service. After letting an apartment from them for 18 months at £2,100 per month, upon checkout we were presented with a £500 deposit deduction for dreamt up petty charges, most of which were agreed in writing when we moved in. Despite trying to resolve it directly with them, we had to refer it to the Deposit Protection Scheme who found in our favour such that £415 of it was unjust and we finally got the balance of our deposit back almost 3 months after vacating the property. After they agreed to remove stained mattresses and damaged furniture before we agreed to the lease, then when we moved in, they refused. Also several faulty equipment items were either never repaired or took months to repair. Conclusion: Be VERY, VERY wary of letting from this Agent. Take photo's of every wall, floor, ceiling and furniture at the start and end of your tennancy. Document everything in writing, see through the smiles and be prepared for delays in receiving your deposit back.