If only I could leave 0! Where to begin...from not being able to get repairs done, being told that they don't manage our property, although we don't have any contact with the landlord??? Continuous lie after lie from the property management team, lack of standard communication with regards to unresolved issues, lack of any courtesy to tenants, poor customer service skills from all but one member of staff, having the phone put down on me by one of the property management team when I called to check on the progress of an important repair to the building, quite frankly her attitude was absolutely appalling! And this is just a short list of ongoing problems, I could go on, but I don't believe it would be worth digging deeper as they clearly care about nothing but getting their money from us every month! I live in a block of 16 flats and I can assure you I am not the only tenant experiencing such a disgustingly poor level of customer service, and I certainly am not the only one attempting to contact and resolve current problems. I have given up on constantly chasing issues which need to be sorted but have been ongoing for months! Every time I speak to someone I am left feeling that I am the one with the problem and that I am in the wrong! It is just not acceptable to make your customers feel like this, and I can't even fully explain how extremely frustrating it is dealing with them! It is a real shame that things are dealt with so poorly and that no one seems to have any customer service skills and clearly don't know how to decently treat people! Very disappointing to say the least, shame on you Winkworth for conducting yourselves so poorly, you have caused alot of tenants unnecessary distress! I shouldn't have to resort to this to try and get matters resolved