Terrible for renters in Reading

Family of 4, boiler not working. They are the property managment the landlord selected. Called on Saturday morning, they wasted our time with information downloaded from the Internet I looked up myself too. Eventually they claimed I had no gas when I mentioned the hobs were working. So they decided to call on Monday to see if they could send someone to take a look. It was forecasted to be -5 degress during the night and it was like that. I had to call myself an emergency service, pay it, and of course it wasn't the gas. Totally careless people as humans and business. Cannot say as a landlord but if you are renting best to stay away from them. Reading office