It was our first time renting in the UK, and the team was helpful at answering our questions. The full process was not explained when we first started with them, so we had to search online to find what is the order of things in the UK and get reassured. They did help us out when we had specific request, but sometimes it took a couple days before getting an answer which was stressful for us. But really professional team, documentation was provided and the process went well once we were in it.