Awful experience - they tried to take 80% (£800) of my deposit, claiming for pre-existing damages and fair wear and tear. They tried to charge me for having furniture marks from where my furniture had been sitting and for cracks in the walls, chipped handles and scuffs (and much more!) that had been there since moving in. Luckily I had pictures from my move in date. They did not look at the check in report and instead tried to charge me for whatever they could. Unbelievably awful disgusting treatment after being a reliable, great tenant. Do not go through this agency as they support thieving landlords. Pretty sure the cleaning company they use help them give fake invoices to take more of tenant money (£300 worth). Utterly disappointed in their behaviour.