Had a terrible experience with James from reading branch. My babies weren't well so i requested to move the viewing by 15 minutes. Didn't agree citing busy schedule, when i reached after a 35 mile drive, received a call that the tenant isn't letting us in. Later they apologised and said they would arrange for a video viewing. It was a Saturday and Monday morning mailed that both properties are gone. This is extremely unprofessional behavior. House hunting is tough and such agencies further compound the trouble.