We paid the security deposit (£500) for a flat in Reading managed by this agency, had given notice to our previous landlord and were preparing to move. Four days before the agreed move-in date, they called us to say that the property was sold, but the new owner is happy to go ahead with the let as already agreed with us. But then the next day they called again and said the deal did not go through and the property is not available any more! They claimed that the owner was selling the property through another agency, which we find hard to believe as the information page they provided to us when we viewed the property had leasehold details written on it! Having given notice we now had to move out regardless (luckily our landlord was flexible on our move-out date!). We did not receive any sense of responsibility – or even a simple apology – from their side. It took them 6 days to refund the £500 back to us.