PROS: - convenient location, - big agency (if you like that sort of thing), - a lot of offers (sale/rent/buy properties). CONS: - unfriendly staff (nobody calls you back on your offers, even though they make promises), - *exorbitant fees* (for no good reason, just because every other agency in town has them as well; seriously £500 for writing Let Agreed/Sold on an ad?!?!, also charging for contract renewals and check-outs etc.), - different agents, different info (poor communication par excellence - obviously cannot agree themselves what to say to their clients), - pictures on the ads don't necessarily show the actual state the property is in (fish eye lenses make rooms look better, a bit of polish here and there in PhotoShop, certain things are kept hidden from you, etc.), - getting refunds from them is awfully hard, - they do not have your best interest in mind, - can't and won't recommend, avoid at all costs if possible.