As a guarantor to a tenant (my daughter) of this agency, I expected that they would respond in a timely manner to property maintenance issues. Every interaction so far (and there have only been a couple) they have failed to provide any sensible support. An issue with a floor tile has so far taken five weeks. It is still unresolved. A potential health and safety issue which is possibly coming from the loft has been unresolved since Thursday 3rd November. Calls are never returned. Staff tell us they are doing us a favour yet my daughter is suffering sleepless nights and still they take no action. They do not update with information and as my daughter has to constantly keep calling, she cannot get any sense because staff do not return calls. My wife has intervened and staff have terminated the call. The 24 hour emergency number is no longer in order. The property maintenance number is office hours only. So how can anyone expect to get service when nobody is prepared to do anything? In my opinion, this service is so bad, I worry for any tenants or prospective tenants who may look to work with this company. I am reviewing the contract now and will seek advices from our solicitors.