They are only good when it comes to taking your cash. When it comes to actually assisting you with the missing fridge in the tenancy or a needed invoice they will simply ignore your queries. If you just want to arrange the paperwork fast and get the house fast - yeah they can do that. If you want to actually receive support for anything which does not involve paying them up - good luck! The Tenancy manager will never pick up the phone and will always send a very blunt e-mail...whenever she will find the time to do so.