If you can, then avoid them by all means. A lot of hot air about service when you will go to take the place through them but have actually the most apalling service possible. I have ended up having poor checkin and living in absolutely poor conditions at my apartment with live broken switch and limited hot water, dripping taps for which i bear the cost of. And calling them, emailing them is of no use at all. While they seem to be sitting in 'meetings' or on 'calls' all the time, clearly their customers have all the time to just do follow up calls or follow up emails. Don't repeat the mistake I have made by trusting them.