I have made huge mistake by choosing Prospect over other agencies. Before renting the property, you get all sort of promises and they also talk a lot about service and then as soon as you sign the agreement, they behave like you don’t exist. Check-in process was complete pain for me and I end up living two days in hotel; on top of it, so called Property manager never attends your call/email. I am already 1.5 months into this flat but haven’t got the agreed furniture. When you take follow-up by email or visiting the branch, they don’t give you any proper answer. If you take follow-up by phone then good luck with it, my phone was never received by the property manager. Just to give you an idea of how useless the property management team is - I have send 25+ emails and made atleast 20+ calls and there is no appropriate action. So my suggestion to everyone out there - AVOID PROSPECT AT ALL COST.