Extreamly disgusted with the service provided by prospect. They have been incompitent, lazy, and lie through their back teeth. Do not trust them and makesure you get everything in writing as they will swindle you. Myself and my partner rented a house that is a health and safety risk. The garage was made of asbestos so we couldn't use it, but the rent was never adjusted, the damp and structural issues that caused major health problems, we had to chase prospect for over a year to get fixed, and still not fixed. They refused to answer our calls, or reply to our messages. Then there is the issue with the condemed electrics that 3 electricians refused to touch as it was unsafe... the list goes on. Then the blatant lies they tell you when you complain, and when you give notice and they want to rent out asap so do viewings without informing you, we had people walking into our house all the time unannounced. They tell you as you are moving out over a month before the tennency ends as the house is making you so ill you can't live there, that you will only be expected to pay half the last months rent as they can have new tenants in by the beginning of the last month. They also tell all the new tenants the house will be ready to move into a month before our tenancy ends. But turns out they lied. Get everything in writing and save copies or print them, as you will need them.