As the saying goes, you get what you pay, but this doesn‘t apply to Prospect. I‘ve used many letting agents before, paid for £150 /person and have to usually wait around a month to get things fixed. Prospect charged us (2 people) more than £600 administration fee (originally they were going to charge up nearly £1000) and have not done anything they promised after we moved in for two months. Do not trust them, that's the conclusion. (Here is the full story) 1. Sharing one key fob between two of us since we moved in. I don't think that asking two fobs for two tenants (me and my partner) is an unreasonable request. We have to arrange every morning to see who will be home first after work in order to have the key as we both work during daytimes. They gave us a fob and a bunch of keys when we move in, and said the fob and one of the keys can be used to entrance the block. We tried every single key they gave us and none of them work. We went in to Prospect and they gave us another bunch of keys saying they were the master keys and still none of them work. So we requested for another fob to be made, and they even called us to confirm the fob we need is for the block entrance. Guess what, after waiting for nearly a month, the fob is made, but it is for the gate to access the parking space (which is broken and always opened since we had the viewing). And every single time we emailed, they just said they will chase up the block management company and there is no set time that when we will get the fob. We suggested at least three times after the first month of waiting that we can get the fob copied for them as the market price is £10~15/fob (no more than £20), if they can just give us the authority. They kept refusing to answer our question, and all they do is say we will chase up the block management company for you. I think they don't believe in us that their master key doesn't work, because when Prospect want to do the flat inspection (they hire an external company to do this), they gave the inspection company the same master key. And no surprise, the inspection company had to call us to arrange another time. This meant we had to work early so as to be able to come home and let them in. This is how ridiculous the situation is. 2.The blinds are not fixed since we moved in. When I went for the house viewing, the blinds were broken. They told us the blinds will be fixed, before we moved in. I even received a call from the handyman asking "can they have the key to go to the flat and fix the blinds" before we moved in. And the blinds were still not fixed when we moved in. The reason they gave us is they need to chase the money (deposit) from the previous tenant to fix the blind and the handyman doesn't have the fob to enter the flat. We have been instructed we cannot just fix the blind ourselves, and apparently it takes a week to fix the blinds so the handyman needs to come everyday when we are at work...nothing dodgy about that. Every time we chase them up, they have to speak to the block management or the handyman company and nothing gets sorted. They are apparently not responsible for anything but still getting paid by someone to "manage" the property. Everything is linked with this key fob, they can't bother to solve this and they don't accept the offer that we want to copy the fob for them (as they are taking two months for a fob coping that only takes two minutes). Avoid them because all they will and can do for you is just to collect the rent from you punctually, oh wait, they collected the rent earlier without notice in December for the January rent (They said the rent will be collect at the 1st day of each month). So if you want to rent from them, either be lucky that nothing breaks at the property that you are renting or maybe you want a expensive lesson of how to develop patience.