Whatever you do, don't sign a DD with these cowboys, they always take too much money and blame systems when its an obvious human error.
Awful reliability from the accounts department. expect 1/3 of your direct debits to go wrong.
Reply from agent
Thank you for taking the time to leave us a review, Andrew.
We're sorry you haven't received the level of service we pride ourselves on.
Could you please email customerservice@prospect.co.uk with details of your experience, including details about the office and members of staff you've dealt with so we can take the necessary action to improve our service moving forward.
Many thanks,
The Prospect Team