This agency is the worst to deal with! Very unprofessional and very unorganized between themselves. After confirming that i wanted a property to rent in Reading and after they confirmed it to me and told me that they will send a confirmation email with all the details, I called to find out that it was given to someone else (another tenant). This happened twice, and then they were not even picking up my calls. I ended up staying 5 nights in a hotel because of them. Never use there unprofessional service