Very bad experience: - They failed to tell me of a serious issue with the property until I discovered it for myself 4 months into my tenancy, and I had to bully them to get even an unsatisfactory level of compensation for it. (I also happen to know that they did not tell the next tenants about this problem either!) - They were very unprofessional - e-mails from them were poorly written to the point of being difficult to understand at times, and in one conversation where I phoned up about some problems it was clear that my property manager was simply not interested. - They lacked knowledge - on more than one occasion, I had to explain something to them that they should have been aware of, despite the fact that they were normally charging me for whatever it was at the time. - They were never so efficient as when they were trying to get money out of me. For example, I was phoned three times in the same afternoon after viewing a property in the morning so that they could get a deposit out of me. - They were generally very unhelpful. For example, I queried a cost in November 2018, only to finally receive the answer I was looking for around March 2019. I have found out since that Prospect even has a bad reputation among other estate agencies in Reading, who have told me this quite independently of each other. My recommendation is to avoid them at all costs, unless you're buying and have found your absolute dream home, in which case maybe you can hold your nose and get through the worst of it quickly.