A very negative experience at the end of tenancy. Tenancy ended during the Covid lockdown. To start with, I was not informed that there will be no check out and I should drop the keys, till I contacted the office to find out why the check out clerk hadn't turned up. Then, as per their instructions, I had dropped off the keys in an envelope through their letter box. 2 days letter, I receive a call saying they are still waiting for the keys. This is when the 9 week nightmare began, to try and get my deposit back. After the initial few weeks of being completely unresponsive and not returning calls, things picked up on the 'getting a response' front, only to be told to pick up the bill for the lost keys. After 9 weeks of pain and numerous phone calls, I finally received my deposit, post the agreed deductions. I will not be using them in the future, due to lack of communication. Responsiveness is good, only when signing up, not when you try to end the contract. I would avoid the Reading Lettings team in the future. I don't want to take names, but the Property Management team are pretty bad at responding.