I was renting an apartment from Prospect for about a year. At the end of my tenancy agreement I was charged for the damages that weren’t in fact caused by my negligence. Landlord has also bought pillows and fixed his TV with my money. In total I had £1000 taken from my deposit that I gave at the beginning of my tenancy period. The company wouldn’t let me contact the landlord directly when I wasn’t going to accept this reduction to my deposit. The company won’t help you to deal with the Deposit scheme companies but instead send you a link to their website. As of now, (3 month after I have ended my tenancy period) I am still awaiting for my deposit to be returned, accepting the reduction that was made to my deposit. Some members of the team present themselves as really unresponsive and so dozen of my emails (including the my last 3 emails regarding my deposit) went ghosted. Having all the reasons collected over the course of the year, I wouldn’t recommend this company. I will let you know when I will receive an email regarding the return of my deposit as soon as I get it! :) For now I will just keep scratching my head I guess.