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Prospect - Reading

A selection of reviews/testimonials by highest rating
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1.00 /5

Do not recommend. Very unprofessional. I wasted my time calling and going to their office more than once. Reached out to them when I first arrived in Reading almost a year ago. I visited their office to ask about lettings. They took my information and I never heard back. I visited again a month after and told them you're not answering my calls and they didn't say anything as if it's normal for them to ignore people. They took my info again and told me a flat would be available in a specific building I was interested in and they would call me in a few days. They never called, so I called again to ask for an update. The person I spoke with said that it was still not available and he would call back in a few days. They never called back. I ended up renting with one of their rivals, very professional, reliable staff. Almost a year has passed and im looking for a flat again, so we decided to give them another chance. My wife requested to view a flat TWICE and they did not respond both times. Very disappointing. Won't be wasting anymore of my time on them.

Reply from agent

Thank you for taking the time to leave us a review, Feras. We're sorry you haven't received the level of service we pride ourselves on. Could you please email customerservice@prospect.co.uk with details of the office and members of staff you've dealt with along with the properties you were interested in so we can raise this with the necessary Director and take the necessary action to improve our service. Kind regards, The Prospect Team

Contact details
Sales Phone:

0118 909 0660

Opening hours

Unknown

Address

24 King Street, Reading, RG1 2HE, Reading, RG1 2HE, UK, RG1

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