Do not recommend. Very unprofessional. I wasted my time calling and going to their office more than once. Reached out to them when I first arrived in Reading almost a year ago. I visited their office to ask about lettings. They took my information and I never heard back. I visited again a month after and told them you're not answering my calls and they didn't say anything as if it's normal for them to ignore people. They took my info again and told me a flat would be available in a specific building I was interested in and they would call me in a few days. They never called, so I called again to ask for an update. The person I spoke with said that it was still not available and he would call back in a few days. They never called back. I ended up renting with one of their rivals, very professional, reliable staff. Almost a year has passed and im looking for a flat again, so we decided to give them another chance. My wife requested to view a flat TWICE and they did not respond both times. Very disappointing. Won't be wasting anymore of my time on them.