I'm not sure where to start... It looks like most of the good reviews on here are to do with sales, but my experience with renting a property with this agency has been very poor. On our move in day we arrived at the property and were shocked to discover that it wasn't ready. Decorators had only just left and it was dirty. Also, there was no hot water, no working freezer, a broken fridge, 2 broken leaking taps. It wasn't livable, so we had to return to our previous flat for 1 more night. They did apologise for their failings, but the numerous issues with the flat took a while to resolve and some are still outstanding. What compounded the issue was that our official complaint was completely ignored for 2 months, despite several attempts to get a response. Only when it was escalated further was it looked at. I can only hope that our experience was a one off, and that if you rent a property through this agency you have a significantly better experience than we did.